Are Dads Struggling with Work-Life Balance?

Being a parent and a professional is certainly a balancing act and it applies to every working parent, including the often-excluded fathers. We often hear the challenges working women face to have it all, but we rarely talk about fathers who may be experiencing the same types of guilt and pressure women face when balancing careers and fatherhood.According to Pew Research Center, 48% of working dads say they spend too little time with their kids, compared to just 26% of working moms. Today’s fathers are just as likely as working mothers to say that finding a balance between their jobs and family life is challenging. There has certainly been a shift in mindset, where dads are making a conscious effort in providing both emotional and financial support to their families.How can companies support and embrace fatherhood and what can we learn from fathers who are successful at home and in the work place?Torbjörn Dimblad and familyIt’s been well documented that when companies give their people greater freedom and fulfillment, their employees are happier, more loyal and care more about what they do. Google, Starbucks and Nokia are all known for this.Although some career choices are fundamentally incompatible with being engaged in day to day activities with a young family, there are a growing number of companies that are flexible in making changes to meet individual and business needs.At OKAY.com, focusing on doing a great job is far more important than counting the number of hours worked. Joshua Han Miller, CEO of OKAY.com explains, “I’ve never told any employee that they must work until a certain time, and I’ve never needed to. If anything, I’ve always felt that encouraging balance and time with family leads to greater long-term dedication. I’ve seen it at OKAY.com, and within myself.”This is especially true for property agents who of course have personal lives and responsibilities, but whose clients need them to be available during weekends and evenings. Trusting people to manage their own time allows them to control their success. This in turn means they’re more passionate about what they do for their clients – the opposite of a factory mentality.Agents at OKAY.com have the option to selecting the way they work. They can opt for a full-time structure with a salary + commission structure or on a pure commission basis with no fixed hours (most select this structure given the higher commissions). Both structures have the same remote access to the company’s systems, database tools and support. Although “full-time” agents (with a basic salary) would seem bound to be in the office more, OKAY.com doesn’t force office hours on full-time agents.Joshua explains, “The choice of financial package is a personal one relating to someone’s fiscal situation and risk/reward preference. It doesn’t relate to their professionalism or dedication. Full-time agents are out with clients on weekends and can choose when to work from the office or from home. Commission-only agents are just as dedicated to their careers, sometimes even more so given their success and income are tied 100% to how well they serve their clients. The preconception that ‘freelance’ agents are less dedicated, professional or accountable is not at all the case. Both freelance and full-time agents have the flexibility to balance work with their personal lives.”Stewart Shaw and familyEven with the flexibility to control one’s own schedule, being a hands-on parent and a successful professional is still challenging (as any parent will tell you). Stewart Shaw, a property consultant and a father of two, explains that planning and creating a schedule is key. He says, “My wife and I sit down together every week and we plan out our children’s activities and routines. We then factor in our work schedules and determine who is responsible for what. For us, staying on track means planning and scheduling in advance, nothing works without it.”Colin Lew, a property consultant and father of an 18-month old child, describes his approach, saying “It can be difficult to juggle, but not impossible to manage, as long as partners are clear in their career objectives and personal/family objectives.”Colin Lew and familyColin will often book time during the day to spend with his daughter, ensuring that he does so between client viewings or office appointments. He explains that the OKAY.com culture has encouraged balance outside of the workplace.He says, “I have the flexibility to work in a way that best suits me whether it be in the office or out of the office. Certainly, our mobile technology ensures that I can choose to work anywhere with an internet connection whether using a computer or smartphone.”Establishing this type of culture was important for Joshua, who is also a father. He explains that “Running a company can be all-consuming, but maintaining daily touch points with my family during the week are important. Since my children are still very young, I usually can’t be home for their 6pm dinnertime, but I make sure to get home before their bedtime to talk about their day and be part of their winding-down. Then I’ll eat dinner and clean the kitchen to give my wife a small break, and work remotely at night. More importantly, I know how important it is for people in the company to be energized and have balance in their lives –it’s the only way to achieve long-term success.”For Torbjörn Dimblad, CTO of OKAY.com, balancing fatherhood and career has been easy thanks to his understanding wife and family. He explains that in general, he is committed to work during weekdays while his wife takes care of the household.He says, “Having flexibility at the office has been and continues to be very important to me and I make sure I attend special events for the kids at school. On occasion, I surprise them by making it back for a football practice or dinner with everyone.”For Torbjörn, working for OKAY.com has helped him find this balance. He says, “There is definitely encouragement from management that a work-life-family balance is important. The company values what you get done and deliver, not that you spend hours and hours at the office. I certainly take advantage of this.”In today’s professional environment, flexibility is key in attracting and retaining talent. There are mutual benefits for both employees and employers as the overall productivity increases and so does morale and engagement levels.Senior executives in companies who sincerely share this philosophy (dads and moms!) need to live by example to show the rest of the organization that they won’t be penalized for work-life-balance.At the end of the day, it’s the small things that matter with your kids. For the new fathers, Joshua advises them to, “enjoy every minute and to look for opportunities to be a part of your child’s every experience. And don’t forget to appreciate your spouse – they are your partner in life and, by extension, your partner in achieving success in your career.”It’s important to do what makes you happy, challenged and energized – this balance is different for every father and for every family situation. If you air on the side of work, do remember that your kids grow up very quickly, and the time you prioritize elsewhere can’t be given back.Dedicated to growing your personal success? Sign up to receive helpful articles, new listings and market updates!

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  • By OKAY.com

Powerful Success Stories That Will Take Your Sales to the Next Level

How do you know if you are a successful property agent in Hong Kong? Is it measured by objective metrics such as salary, job title, awards and accolades or is it defined in subjective terms such as enjoyment of work, connections with colleagues or meaningful company missions? Although some will answer one way versus another, most will agree that having a balanced mix of both will yield happiness in many ways. For instance, a combination of a high salary with enjoyment of work is the recipe for productivity and overall satisfaction.On the topic of professional success, we’ve asked some of our agents this question and noticed a reoccurring theme in how they objectively measured success. They defined this as achieving ‘a mastery of sales transactions’. From the budding to the tenured, property agents aspire to get involved with sales for numerous reasons.We’ve asked 3 of our agents who specialize in sales for their success stories as we were interested in hearing about their achievements, learnings and overall experiences in tackling sales.Powerful Success Stories That Will Inspire YouBelinda M L Woo Director- Residential DivisionWith over 21 years’ experience in sales, Belinda Woo explains that closing sales is not always a walk in the park. It requires someone with experience to understand its intricacies and best practices. It also demands a special type of alertness, especially when dealing with unexpected problems.A perfect example of an unexpected problem for Belinda is one she likes to the refer to as the “almost-lost” sale. In a recent sale transaction, Belinda spent several hours resolving a sudden obstacle after the purchaser signed and issued a cheque.“After the sale was sealed, agreement signed and cheque issued, the purchasers found out there was an unnatural death in the building decades ago, and wanted out of the deal as they didn’t feel comfortable,” she explains,“This was never mentioned in the news, and after numerous attempts to contact the bank, mortgage broker, and other agents, I was unable to confirm or deny this incident.”In those critical hours of exhaustive searching to uncover the full story, Belinda was able to find a 30+ year resident of the building who confirmed that the unnatural death happened in another part of the development with a different lift, lobby and entrance. This put the purchaser’s mind at ease and they agreed to continue with the sale. Both purchaser and seller were grateful for Belinda’s efforts that saved the transaction.The moral of the story Belinda explains, “is to be resourceful. Exhaust all your options before calling it quits. There’s probably a solution out there if you look hard enough. If it wasn’t for this last attempt, both parties would have missed out on something they really wanted.”Dealing with enough of these scenarios will make you more confident in your ability to act fast. “It takes patience, consistency and intensity to keep going,” says Belinda.For those that are just starting out in sales, Belinda explains that giving your clients a full service is key. Simply showing great listings is not enough, “agents need to have both product and market knowledge. They also need to get to know the client beyond property requirements.” This means finding out things that matter to them whether it be family, convenience, recreational pursuits or any other key driving factors. This type of data can help you find the right property in the right surroundings.For those that have not transacted a sales property before, Belinda recommends partnering up with someone who is experienced. While you may end up sharing a commission with a colleague/mentor, in the short and long-term, you'll learn much faster and significantly increase the likelihood of completing a successful transaction.Janis Tsim ManagerThe best and hardest part about closing a sale and this industry as a whole is gaining that trust and credibility with your clients explains Janis Tsim who worked with Sotheby’s International Realty prior to joining OKAY.comImagine asking your clients to pay an initial deposit without ever viewing the property. “Do you think that’s crazy? I’ve done that,” laughs Janis.She explains, “I worked on a $12M deal last year which was tenanted and viewings were not accepted. My client was looking to buy for self-use but according to the landlord, another agent’s client was approaching them to purchase the same property as an investment.”Janis’ client insisted that they view all properties before even considering paying a deposit. Having seen this property before it was tenanted, Janis knew it was the perfect choice for her clients, but convincing them to make a down-payment without viewing was not going to be easy.“I decided to have a firm yet honest conversation with my clients outlining the reasons why they needed to act quickly on this, explains Janis. “Confident in my view, I even guaranteed them that if they found the apartment to be in poor condition or had any leakages, I would be personally responsible for them.”Although it was a bold move, Janis’ clients trusted her and ended up paying the initial deposit without a viewing.Ultimately, they were happy with the condition of the apartment and were thrilled that her advice was genuine and true. They’ve become loyal repeat clients since this transaction.As an agent, building trust with your clients is everything, but taking responsibility for your claims is an important element in showing just how self-assured you are.Janis explains, “At the end of the day, you need to have some guts. Within reason, if you truly believe it’s in your client’s best interests, be bold in your approach and you’ll be surprised by the outcome.”When asked about clients that are buying or selling, Janis explains that they are constantly changing their minds and it is your job to both manage and anticipate their reactions.“People who are buying require a bit more hand-holding. Often, they want to take their time in finding their dream home, so it is our job to have patience and understand the position they are in,” explains Janis.When comparing rentals versus sales clients, “Rental clients are a bit more high-maintenance,” laughs Janis, “They tend to follow-up with you repeatedly for landlord-related glitches such as water leaks or plumbing emergencies. “I’m always happy to help, but it can be more challenging to manage when you have multiple clients asking for support at the same time.”Sale clients are a bit different, “the only time you’ll hear from them is when you are personally checking in on how they are doing or if they need your help in buying or selling another property. The value that we offer is more advisory-focused. For example, “what are recent market trends, or what are comparable sales transactions?” For those that want to get into sales, Janis explains that practicing negotiation skills is extremely important. Often agents use a one-size-fits-all approach rather than tailoring their approach to specific people or situations.“Get established, build networks, grow and flourish,” explains Janis, “get in the habit of partnering and collaborating with others for help and make use of your company’s support services.”Ultimately, you want to help sellers to sell quickly while making sure buyers are happy too. Finding that middle ground is easier when you think about both parties involved.Joelle Tay Senior ManagerWhen Joelle Tay, Senior Manager at OKAY.com, started out in the industry, she acquired sales properties and leads through cold calling.“The best way to source listings is to call people who have not yet put their properties on the market.” Although it takes time, she explains that it is the most effective tactic in accessing listings before anyone else.On the subject of perfecting the art of sales, she explains that being diverse is key. Starting off by mastering one district and then slowly learning about other areas is beneficial for your career. “Be prepared to show your clients listings in other districts if the one they had in mind turns out not to be what they’re looking for,” says Joelle.Gaining the respect of your clients also means being on top of your game. One way Joelle accomplishes this is by going on viewings alone before showing her clients anything. This is great for creating a short list and having an open dialogue with your client.The types of conversations she will have with clients are something along the lines of, “I’ve just viewed this property and although it’s a great listing, it doesn’t have X, Y, & Z. Do you still want to see it? If not, let’s move on,” Joelle explains.The way to know your client is to spend time with them, so you can understand what they stand for and what they don’t.A lot of landlords will often ask agents about how their property can sell quicker. Joelle shares with them that an attractive price and location are key determinants. She says, “Location doesn’t necessarily mean geo-location, it could also mean the building surroundings.”A landlord can’t change the location of their property but they can, however, control the price. A good agent will highlight the attractiveness of the surrounding area and properly advise on the best price to list the property at and where to take the negotiations. Combined, these maximize interest in the property and ultimately lead to a faster sale.Lastly, Joelle tells other agents to be aware of hurtful tricks and tactics that other agents use against you. “I’ve been victimized a few times throughout my career by co-op agents going directly to my clients offering a ‘better’ deal.” Although it’s hard to predict people’s true intentions, through experience you get better at reading people.Working in a people centric industry means that you are engaging with multiple personalities, interests and requirements at one time. It’s important to focus your efforts on every client to truly have a successful interaction. As mentioned, it is vital that you maintain curiosity and always ask questions. Partnering with a leader or someone you find inspirational can help you define your career.Remember, be bold, exhaust all your options and keep a positive mindset.Dedicated to growing your personal success? 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  • By OKAY.com

Inside Look at How Technology Has Changed the Property Market

Today’s property market is very different from the one that existed a decade ago, and the next few years will incorporate more changes which will transform the way flats are bought and sold.Torbjorn Dimblad, CTO of OKAY.com talks us through the technology that’s currently defining the real estate industry – helps us understand what we can expect in the future. To Infinity and Beyond – Where’s the Global Real Estate Industry Headed? How much has technology changed the property market over the last few years? And how much easier has it made things for both clients and agents? Compared to other industries, real estate has been fairly slow in adopting new technology, but that is changing. The emergence of mobile, advances in analytics and predictive intelligence, and new camera and image rendering technologies are all being successfully applied within real estate to allow people to make more informed decisions about property. Better information makes the whole process more efficient and transparent for both the buyer and the seller.What kind of information are we talking about? The sophistication of image capture, for example, has made a huge difference, with features like ‘virtual tours’ now common for property listings in many markets. This will naturally improve over the next few years through the use of 360-degree cameras, drones and 3D imaging. When you combine rich imagery with all of the information that is publicly available online; historical property transactions, current available units, as well as local district information on schools, transport, recreation and businesses, you have a far more comprehensive picture about potential properties before you go on viewings.What’s happening with video and VR tools? How are they already being used and how much will they be integrated in the near future? Using images and audio to get a sense of space is second only to seeing a property with one’s own eyes. OKAY.com has closed several transactions for clients overseas by touring a property using Facetime which I believe predicts how virtual tours have evolved. Beyond 3D imagery, we will begin to see video combined with voice and interactions that provide specific information during the tour. As virtual reality headsets become more commonplace over the next few years, virtual tours will become even more immersive for potential clients.How much of a difference has mobile technology made recently? Mobile traffic now dominates the online experience, with mobile-based searches now exceeding those coming from desktops. We see this with our own mobile traffic growth so sites must take a “mobile-first” approach to their interface design. Going forward mobile devices will represent the primary medium for virtual tours and we will see exciting ways in which movement and image rendering will be combined.What benefits do you see concerning the introduction of data driven insights? Data driven insights ensure that clients make more informed decisions. At the same time, the entire real-estate process becomes more efficient. Clients are better matched with agents; property suggestions accurately meet the client’s criteria and proactive alerts keep everyone informed about market developments. Dedicated to growing your personal success? Sign up to receive helpful articles, new listings and market updates!

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  • By OKAY.com


This Will Make You a Remarkable Property Agent

How does Technology Improve the Client Viewing Experience? While technology can’t entirely substitute the role of a great agent, it can meaningfully complement their role in making the home-search process faster and more efficient.One way we accomplish this is through an interactive online property selection tool. After an initial conversation with a client, our agents will spend time curating a tailored list of properties to better understand their specific needs. This list will then be used as a guide when preparing viewing options. At less technologically savvy agencies, agents will manually sort individual listings via email or WhatsApp, with sparse details on each listing, and individual property photos attached haphazardly (if at all). Or worse, they will often schedule viewings with clients and only share the listings when they meet, meaning you have no idea what you’re going to see before you go. It’s a very hit-and-miss process that wastes a client’s valuable time.At OKAY.com, we want to make the process of finding a home faster and more efficient. Our agents send curated listings through an interactive online link (our “Property Selection Tool”) so that clients know exactly what properties they will see before they view.The interactive link is sent prior to a viewing and allows clients to communicate any feedback to their agent through a customized webpage. Each property links to our website, with full details of the unit, price, layout, features, building details, map and district information. The client has the option to approve or disapprove listings with a click of a button, allowing agents to refine their search instantly. This kind of interaction allows clients to make informed decisions and eliminate properties that may not be of interest, while conversely sharing feedback on properties that they like, so agents can focus on other suitable listings to save you time.Dedicated to growing your personal success? Sign up to receive helpful articles, new listings and market updates!What is the “What Can I Afford Tool”? Our simple-to-use reverse mortgage calculator allows clients interested in buying a flat to narrow potential properties by defining how much they can afford. All they need to do is enter 4 key criteria:Maximum down payment availableMaximum monthly paymentLoan durationInterest rateBased on these criteria, we will provide a best estimate of what the maximum value of a potential purchase may be. The search results will display property results that fall below this maximum value.Note that our reverse mortgage calculator is an estimate, and subject to ongoing changes to government / banking regulations as they relate to mortgage restrictions, stamp duty, etc.What Factors Did You Consider When Developing the OKAY.com Website?We are continually looking for new ways to ensure our visitors are able to have as convenient of an experience as possible, while still garnering all the information they need about property listings. This translates to how easy it is to define search criteria, and also how much information is made available as they browse. There are three principals that we rigorously apply to the design and implementation: minimize clicks, maximize speed and ensure a rich experience. We re-designed the search experience earlier this year with these criteria in mind and have received incredibly positive feedback from our clients.What can we expect to see from OKAY.com in the future? We have implemented 360-degree tours, which have generated a lot of positive feedback from clients. Following that, we are working on enhancing our search interface with the introduction of maps and localized information. Later, we will introduce a new portal to our clients, which will help in terms of global reach. Lastly, in the nearest future we’re excited at the prospect of providing our clients with historical sales data paired with powerful data analytics tools.For our agents, we’re planning to develop the next generation of our back-end system which will be even more user friendly, faster and will include more advanced tools, data-driven insight and features that will give them a stronger edge when servicing their clients.Dedicated to growing your personal success? Sign up to receive helpful articles, new listings and market updates!

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  • By OKAY.com

ABC: Always Be Caring

You may have heard the phrase, “Always Be Closing” -- an outdated technique focusing on pushy sales tactics. This technique was tailored to the money-hungry salesperson, with the ultimate goal of generating an income, regardless of the individual and their needs.Oh, how things have changed since its inception!As described in Forbes, today’s ‘empowered consumers’ like to take control of their decision making process as they continually educate themselves long before deciding to purchase. They are not driven by ads or assertive sales techniques but drawn to genuine and personalized experiences instead. Just consider your own skepticism when buying something – the more a salesperson is pushing you, the less you trust what they’re saying.Property agents in Hong Kong are often stereotyped as having this ‘always be closing’ mentality, but this couldn’t be further from the truth. While some may still be practicing this obsolete technique, most successful agents are shifting their focus to educating rather than “selling”.‘Always be closing’ is dead and ‘always be caring’ is the replacement! ABC: Always Be Caring1. Focus on Them, Not YouTo succeed in any market, a great property agent must provide better information, listings and services than other competing agents. Focusing on a client’s needs the way you would for a friend or a family member, helps you stand out from agents who are only focused on “closing a deal”.2. Get to Know Your ClientIt’s easy to only focus on the basic property requirements with a new client – target districts, budget, number of bedrooms, etc. But only asking these questions means you’re essentially treating your client like a checklist, not a person.Have a more meaningful conversation beyond the rental requirements. Ask more personal questions like, “Where do your friends and family live? Is it important to stay close?” or “Where have you lived in the past and what did you love or hate about it?” These types of questions allow you to find out what is fundamentally important to your client.Defining why someone is looking for a certain type of property will not only enable you to find the right property faster, but also let them know you’re trying to help them, not sell to them.You May be Interested in, ROI: Return on Interaction3. Go the Extra MileWhat does it mean for someone to go the extra mile in the property industry? Here are a few examples of consultants going above and beyond.One of our property agents Soi M Schmeelke-Puan, had magical powers, according to her client’s raving testimonial:“… I arrived with only a few days to find a place. But Soi was well organized and made me feel like I was her only client. While we were out looking, if I happened to see a house that wasn’t on the list but looked empty, Soi seemed to magically have the number for the owner.”Another great example of someone who was focused and attentive in her interaction with clients is property consultant, Louise Garnaut, who was thinking outside the box:“… I remember when my tenant brought their kids to the house in late September. After bidding farewell, Louise showed them the village environment and ended up driving back for water. Louise also refilled the kids’ bottles in case they needed water on their way home.”There are thousands of ways you can make the extra effort to help a client – the simplest of ways is to make them feel like they are your only clients.. It’s important to think about what you can do to address an uncertainty, reduce a pain point, or make a thoughtful gesture.We asked our team for a few examples of things they’ve done that helped their client, and ultimately created a “client for life” relationship:Setting up utilities for their clients and ensuring their move is hassle freeHelping them move into their home. That’s right - helping unpack and move boxesGiving a tour of the neighborhood by showing them the best shops, restaurants and activities to partake inOffering advice on schools/extracurricular activities for kidsFollowing up after they have moved in to ask how they are settling in and offer assistance for any problems that arise in the futurePeriodically keeping clients informed on property trends, prices and relevant recent transactions so that they stay informed of the market after a sale/purchase/lease.These types of commitments foster long term relationships and help you stand out in a saturated real estate market.Dedicated to growing your personal success? Sign up to receive helpful articles, new listings and market updates!4. Be Realistic & OpportunisticBefore committing to that extra mile, it is important to determine how serious your client is about purchasing or leasing a property. Since your income is driven by the successful completion of a signed contract, you must use your time wisely and focus on clients who are sincerely looking for a house now or in the near future.Don’t waste time in chasing a client that has no interest in buying property and instead save that energy for someone who is, but be mindful to discern a client’s true motivation. Some clients who appear to simply be “window shopping” may have a longer decision making timeframe, but are nevertheless genuine clients looking to educate themselves on the market.This presents an opportunity for you to become their trusted advisor by sending them a broad selection of properties on the market, complete with pictures, details and descriptions. This kind of relationship can only work if you are persistent and periodically stay in touch.Don’t be discouraged by clients that are not responsive either. Clients are busy, and in a city with so many agents, it’s hard to stand out. Agents who proactively update clients with properties of interest may end up hearing from that client months later when the timing and property is right. You just never know!Some ‘not-ready-to-buy’ signs include:No defined timeline on their move/purchaseOne-sided viewings: When the significant other (spouse or other decision maker) are not present at viewings. Couples are busy and may not always be on the same schedule, but this can turn into a warning sign when the other half is never present and offers no opinionsReluctance in arranging second viewingsHave not yet spoken with their bank about what mortgage might be possibleFinally, going the extra mile for your clients means you’ll spend more time helping each client. Don’t try to juggle 10 clients simultaneously. Focusing on fewer clients (4-6) but doing a great job will result in more successes, and many more word-of-mouth referrals.5. Be ProactiveBeing proactive involves being organized, responsive and thoughtful. Proactive agents consciously create their own opportunities and understand that their present actions dictate future outcomes. These agents recognize that the chances of closing a sale increase when the efforts are maximized. They are focused on conserving their client’s time by eliminating the “background noise” or listings that are of no interest to them.Here are some ways you can be proactive to ultimately save your client time while protecting your credibility:If you don’t know the building well, visit the property before viewing it with your client and talk to agents on your team and within your co-op networkThis saves you the embarrassment of not knowing which way to go within a complex when you’re with your client, or even worse, getting lost on the way to the propertyAlthough property number grids are very accurate in Hong Kong, some districts like Sai Kung and Clearwater Bay do not have a logical flow of the way street numbers are arrangedIf you know the building, still double-check the details of the unit before the viewingIf you’re not confident the photos and unit details in your database are 100% accurate, speak with the colleague who provided the listingYou don’t want to show up to a “3-bedroom apartment that is nicely renovated” only to find a 2-bedroom layout in poor condition. This wastes your client’s time and makes you look incompetentLook for similar units in the building to better assess value and offer even more alternativesDon’t arrange viewings for properties that don’t match your client’s stated requirements unless you genuinely think they could like it and have told them in advance you want to show them something “different but special”. The best agents know when to encourage a client to see something they haven’t yet considered, but only after the agent has built a level of trust by getting to know their clientList out property details along with a map of where the properties are locatedAsk your colleagues for ideas – this can be instrumental in finding you properties that are not on your radar‘Always be closing’ is dead and ‘always be caring’ is the replacement! Follow these 5 tips if you want to build strong relationships with your clients and ultimately become a great property agent.Dedicated to growing your personal success? 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  • By OKAY.com


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